Cancellation & Refund Policy

Every Successfied plan is a one-time payment with no auto-renewal. This page explains when you can get your money back, and how.

Nothing to cancel

No plan renews automatically, so there is no subscription to cancel, and you will never be charged again unless you choose to buy. When a plan ends, its paid features simply stop; your account and the free features stay. If you change your mind soon after buying, you can ask for a refund under the rules below.

When you get a full refund

You get a full refund of the amount you paid if both of these are true:

1. Time: you ask within 7 days of your payment; and
2. Use: since buying, you have started no more than 1 paid mock test(s), counting full, sectional and Live mocks.

Free mocks, Daily Sprint, topic quizzes and other free practice do not count towards this limit. If you used a coupon, the refund is the amount you actually paid. Each order can have one refund request.

Always refunded in full

These are refunded in full, whatever the date and however much you have used:

• a duplicate payment for the same order;
• a payment that failed, but the money was still debited from your account.

Banks often reverse a failed payment on their own. If the money has not come back, write to [Set in Admin: support_email] with your order number and the payment reference shown in your bank or UPI app.

How to ask for a refund

1. Log in and open Billing.
2. Find the order and choose “Request a refund”.
3. Tell us the reason in a line or two, and submit.

If you cannot log in, email [Set in Admin: support_email] from the email address on your account, with your order number.

What happens next

• We review your request and reply by email within 5 working days.
• If it is approved, the money goes back to your original payment method through Razorpay. It usually reaches your account in 5–7 working days, depending on your bank or UPI app.
• We issue a credit note against your invoice.
• After a full refund, your access to that plan ends.
• We do not give refunds in cash or to a different account.

If your request is not eligible

If your request comes after the time limit, or more paid mocks have been started than the limit allows, we will explain this in our reply. If you think we got it wrong, write to our Grievance Officer.

Questions

Email [Set in Admin: support_email] or call [Set in Admin: support_phone]. Please include your order number; you will find it in your receipt email and on your Billing page.

We may update this page from time to time. Before an important change takes effect, we will give notice on this page and, if it affects your account, by email. Last updated: 30 October 2026.