SuccessfiedIf you have a complaint about Successfied, whether about your data, a payment, a refund, a decision on your account or anything else, our Grievance Officer is here to resolve it.
Grievance Officer
- Name: [Set in Admin: grievance_name]
- Email: [Set in Admin: grievance_email]
- Phone: [Set in Admin: grievance_phone]
- Address: [Set in Admin: legal_name], [Set in Admin: legal_address]
What you can raise
- privacy and your data rights (access, correction, erasure, withdrawing consent, nomination);
- payments, invoices and refunds;
- an appeal against an account suspension;
- a question error that has not been fixed, or a factual error on an exam page;
- copyright concerns;
- any other complaint about our service.
How to write to us
Email [Set in Admin: grievance_email] and include:
- your name and the email address of your Successfied account;
- your order number, if it is about a payment;
- what happened, with dates, and screenshots if you have them;
- what you would like us to do.
Never send your password, OTP, full card number or UPI PIN. We will never ask for them.
Many things are quicker to do yourself: download your data, delete your account, request a refund from your Billing page, or look in the Help Centre. You can also use our contact form.
Our timelines
- We acknowledge your complaint within 48 hours.
- We resolve it within 30 days, and tell you the outcome and the reasons in writing.
Nominating someone
Under the DPDP Act, you can nominate another person to use your data rights if you die or become unable to act. Write to the Grievance Officer from your account email address with your nominee’s name, their relationship to you and their contact details.
If you are not satisfied
- Privacy and data protection: after using our grievance route, you can complain to the Data Protection Board of India.
- Consumer complaints: you can contact the National Consumer Helpline (1915) or approach a consumer commission under the Consumer Protection Act, 2019.
We may update this page from time to time. Before an important change takes effect, we will give notice on this page and, if it affects your account, by email. Last updated: 30 October 2026.