Help Centre · Plans, payments and privacy

Plans, payments, invoices and refunds

Pay once for a fixed period, with no auto-renewal. What each pass includes, how long it lasts and how refunds work.

The plans

PlanWhat you getValid
FreeAll exam pages, Daily Sprint, topic quizzes, one free full mock per exam, official previous papers, the basic report and Today's 3 tasksAlways
Exam PassFor one exam: every mock in every level, sectional tests, deep analytics, Mistake Retests and the Custom Test BuilderUntil 15 days after that exam's official date
Teaching Family PassThe Exam Pass for Super TET, CTET, UP TGT and UP PGT togetherUntil 15 days after the last of these exams' official dates
All-AccessEverything, for every exam365 days from purchase

If the official exam date hasn't been announced yet, an Exam Pass or Family Pass runs for 180 days from purchase. Either way, the exact Valid until date is shown at checkout before you pay. Current prices are on the Pricing page.

Paying

  • A one-time payment through Razorpay: UPI, debit or credit card, or netbanking, whichever options Razorpay shows you.
  • No auto-renewal. We never charge you again unless you choose to buy again.
  • Prices include GST where applicable. We ask for your state for the invoice. Have a coupon? Enter it at checkout.
  • We never see or store your card or UPI details; Razorpay handles them.

Your pass starts as soon as the payment is confirmed. You get a receipt by email, and every invoice is in Plan & billing.

Refunds

You can get a full refund within 7 days of purchase, provided you have started no more than 1 paid mock(s) since buying. Paid full, sectional and Live mocks count; the free mock, the Daily Sprint and topic quizzes don't.

  1. Open Plan & billing and choose Request a refund on the order.
  2. Give the reason in a line or two. It helps us improve.
  3. We review requests within 2 working days and email you the outcome.
  4. An approved refund goes back to the original payment method. It usually reaches you in 5 to 7 working days, depending on your bank or UPI app.

A full refund ends the pass. Deleting your account does not refund a pass, so request a refund first if you are eligible. Full details: Cancellation and refund policy.

Questions

Money was debited, but my pass isn't active.

Give it a few minutes: Razorpay also confirms payments to us directly, and the pass switches on when that confirmation arrives. If it is still not active after an hour, write to [Set in Admin: support_email] with the order number from Plan & billing or your receipt. If a payment did not go through, your bank or UPI app normally reverses the debit on its own.

Will I be charged again when my pass ends?

No. Passes never renew automatically. When a pass ends you are back on the free plan, and your reports and Mistake Notebook stay in your account.

Where are my invoices?

In Plan & billing. Each paid order has an Invoice button, and the page is ready to print or save as PDF. The receipt email also links to it.

Related

Still stuck? Write to us.